Returns & Exchanges
We want you to be completely satisfied with your Omorovicza purchase; therefore, we offer a 30-day return policy for products purchased directly from our website. If a product does not meet your expectations, you may return it in its original packaging for a full refund or exchange.
Initiate Your Request
Contact our Customer Care team or visit our online returns portal with your order number and email address to begin the process.
Prepare the Package
Carefully pack the items in their original box, ensuring all glass bottles are secured, and include a copy of your original packing slip.
Label and Ship
Affix the provided prepaid shipping label to the outside of your package and drop it off at your nearest authorized carrier location.
Refund Processing
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing